HeartLine, Inc. has been serving Oklahoma since 1971 and provides suicide prevention outreach programs, compassionate listening, information and referral services, and crisis intervention services. Call specialists are available around the clock answering HeartLine’s various helplines, including: 2-1-1, 848-CARE, the Oklahoma Problem Gambling Helpline 1-800-522-4700, and two national suicide prevention lines, 1-800-SUICIDE and 1-800-273-TALK.
HeartLine staffs the state 2-1-1 helpline in 40 counties in central and western Oklahoma, the two National Suicide Prevention Lifelines in 76 Oklahoma counties, and the Oklahoma Problem Gambling Helpline for the entire state. In fiscal year 2014, HeartLine served 198,736 Oklahomans.
HeartLine’s roots stem from the LifeLine telephone ministry, which originated in Sydney, Australia, in 1963 and grew to a worldwide movement by 1966. In 1967, the program arrived in the United States under the name CONTACT. By the mid-seventies, CONTACT centers were the largest provider of telephone helpline and crisis intervention services in the country.
In 1971, through the hard work and dedication of the mental health and faith communities of central Oklahoma, the Oklahoma City CONTACT Center was opened. In its first year, 100 volunteers were trained, and 8,200 calls were answered.
On January 1st, 2005, the organization was renamed HeartLine and charged with a new, broader mission: Connecting Oklahomans with help, hope, and information 24 hours a day. Today, HeartLine has a service area of over 3.8 million people in Oklahoma through its various programs and services and is a trusted community partner in information referral and crisis intervention.
In 2011, HeartLine was accredited through the Alliance for Information & Referral Systems (AIRS). AIRS is a professional association for information and referral organizations which stipulates 27 best practice standards and assesses more than 200 distinct operational components for accreditation. The standards address all aspects of the agency, including service delivery, resource database, reports and measures, cooperative relationships, organizational requirements, and disaster preparedness.
HeartLine’s programs serve several different geographical areas across Oklahoma. HeartLine answers its helplines for the following areas:
· 2-1-1 information and referral for health and human services for 40 counties in the central and western half of the state
· The National Suicide Prevention Lifeline for 76 out of 77 counties
· The Oklahoma Problem Gambling Helpline statewide
· The Family Careline for Oklahoma County
Indirect Public Support HelpIndirect public support represents revenue received through solicitation campaigns. This includes funding United Way and other federated fundraising organizations, but does not include donor designated contributions.
Earned Revenue HelpEarned revenue represents income generated in direct exchange for a product or service.Earned income includes income from government contracts.
In times of disasters, there are nonprofit and religious organizations that can assist those affected whether it be a personal disaster or a wide-scale disaster. Several of the organizations listed in this area are members of the national Voluntary Organizations Active in Disaster (National VOAD).
United Way of Central Oklahoma creates lasting changes in people's lives right here in our community. No longer just a fundraising organization, today United Way is on the front lines of some of our community's most pressing problems through the work of 60 agencies.
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